Privacy Policy

This Privacy Policy explains how we collect, use, and protect your personal information when you visit our website, make a booking, or purchase a product.

We are committed to protecting your privacy and handling your information in accordance with applicable privacy laws and Google’s advertising and analytics policies.

By using this website, you agree to the collection and use of information as described in this Privacy Policy.

Information we collect

We may collect the following types of information:

Personal Information: When you book a treatment, make a purchase, or contact us, we collect your name, email address, phone number, and payment details.
Usage Information: When you visit our site, we collect information about your device, browser, IP address, and browsing activity through tools like Google Analytics.
Cookies and Tracking Technologies: Our site uses cookies and similar technologies to improve your experience, analyze traffic, and show you relevant ads.

You can choose to accept or decline cookies via our cookie banner. Essential cookies (needed for site functionality) will remain active regardless of your choice.

How We Use Your Information

We use your information for the following purposes:

To process your booking or purchase and provide the requested services.
To communicate with you about your order or enquiry.
To improve our website and customer experience.
To measure website traffic, performance, and marketing effectiveness via Google Analytics.
To create targeted advertising audiences in Google Ads and other platforms.
To show you relevant advertising (including remarketing ads) based on your website activity if you have consented to cookies.

Advertising and Analytics

We use Google Analytics and Google Ads to understand how visitors use our site and to deliver more relevant advertising.

Google uses cookies and other identifiers to collect data about your interactions with our site, which may include:

Pages you visit
Time spent on pages
Device and browser information
Purchase or booking behaviour

This information helps us:

Measure ad performance
Create remarketing lists
Show ads tailored to your interests across Google’s network

You can learn more about how Google uses your data here.

Data Sharing and Storage

We do not sell your personal information.
We may share limited data with trusted third parties that help us run our business - for example:

Payment processors
Analytics and advertising providers (such as Google)
Booking or e-commerce platforms

All third parties we work with are required to protect your information and use it only for legitimate business purposes.

Your Rights and Choices

You have the right to:

Access or correct your personal information.
Withdraw consent to cookies or targeted advertising at any time.
Request deletion of your personal data (subject to legal and contractual obligations).

To exercise these rights, please contact us at:

info@flowmassagewanaka.co.nz

Data Security

We take reasonable steps to protect your information from loss, misuse, or unauthorized access. Payment details are encrypted and processed securely through compliant third-party providers.

Changes to This Policy

We may update this Privacy Policy from time to time. Any changes will be posted on this page.

If you have any questions about this Privacy Policy or how your information is handled, please contact us at:
info@flowmassagewanaka.co.nz
Flow Massage

69B Bills Way

Wānaka 9305